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Shared Support
Model: Multi-client pool.
The Concept: Your properties are managed by a large pool of agents who handle several clients simultaneously under the same plan.
Best For: High-speed, 24/7 availability at maximum cost-effectiveness.
Focus: Essential operational efficiency and quick response times.
Dedicated Support
Model: Exclusive private team.
The Concept: You are assigned a specific team of agents and a Team Leader whose only job is to manage your unique portfolio.
Best For: High-touch service requiring deep property knowledge.
Focus: Superior quality, long-term continuity, and personalized guest care.
ESSESENTIAL PLAN (SHARED)
$1,500/mo
Billed Monthly
Core Included:
24/7 Around-the-Clock Support: Constant availability for your guests.
Capacity: Up to 30 Hotel Rooms or 30 STR/Airbnb Listings.
Response Time: Average 2–3 minutes via shared team rotation.
Leadership: Shared Assigned Team Leader for operational oversight.
Omnichannel Messaging: Handling 24/7 guest chat, OTA messaging, and emails.
Reservation Care: Managing new bookings, modifications, and cancellations.
Guest Concierge: Answering general inquiries (parking, check-in, rules).
Staff Coordination: Internal communication with your team via Slack or email.
Reporting: Daily end-of-shift summaries and pre-arrival guest messaging.
PRO PLAN (SHARED)
$3,500/mo
Billed Monthly
Core Included:
Everything in Essential Inclusion: Includes all basic messaging and concierge features.
24/7 Around-the-Clock Support: Constant availability for your guests.
Capacity: Up to 50 Hotel Rooms or 50 STR/Airbnb Listings.
Response Time: Elite speed, average 1-2 minutes via shared rotation.
Leadership: Shared Assigned Team Leader for operational oversight.
Voice Support: Professional handling of incoming phone calls and inquiries.
PMS Management: Active management of property management system tasks and listings.
Social DM Care: Monitoring messages across Facebook, WhatsApp, and Instagram.
Performance Reporting: Monthly performance and guest insight reports.
Voice (Phone Calls): Professional handling of incoming property calls.
Complaint Triage: Expert resolution of guest issues and complaints.
Guest Success Tracking: Proactive satisfaction check-ins at check-in and check-out.
AGENCY PLAN (SHARED)
$6,500/mo
Billed Monthly
Core Included:
Everything in Pro Inclusion: Includes all Voice, DM, and PMS management features.
24/7 Around-the-Clock Support: Full-scale availability for large portfolios.
Capacity: Up to 150+ Hotel Rooms or 150+ STR/Airbnb Listings.
Response Time: Instant responses, average 30 seconds response.
Leadership: Dedicated Assigned Team Leader and QA Oversight.
Dedicated Quality Assurance (QA): Constant monitoring for superior service quality.
Full PMS/CRM Integration: Seamless synchronization with your internal business systems.
Vendor Coordination: Managing external teams for cleaning, maintenance, and onsite tasks.
Custom SOP Development: Creation of bespoke Standard Operating Procedures for your agency.
Retention Follow-ups: Targeted outreach to resolve issues and ensure guest loyalty.
Check-in & Check-out Oversight: High-level monitoring of the entire guest transition process.
Advanced Issue Resolution: Senior-level handling of complex property and guest disputes.
ESSESENTIAL PLAN (DEDICATED)
$2,500/mo
Billed Monthly
Core Included:
24/7 Priority Support: Dedicated round-the-clock coverage for your essential operations.
Capacity: Up to 30 Hotel Rooms or 30 STR/Airbnb Listings.
Response Time: Elite real-time interaction, average under 60 seconds.
Leadership: Assigned Dedicated Team Leader for your unique portfolio.
Exclusive Private Team: Agents trained solely on your specific brand voice and rules.
Omnichannel Messaging: Handling 24/7 guest chat, OTA messaging, and emails.
Reservation Care: Managing new bookings, modifications, and cancellations.
Guest Concierge: Answering general inquiries (parking, check-in, house rules).
Reporting: Daily end-of-shift summaries and pre-arrival guest messaging.
PRO PLAN (DEDICATED)
$4,500/mo
Billed Monthly
Core Included:
24/7 Premium Support: Full-time dedicated agents for high-growth property groups.
Capacity: Up to 50 Hotel Rooms or 50 STR/Airbnb Listings.
Response Time: Elite real-time interaction, average under 45 seconds.
Leadership: Dedicated Team Leader with direct client communication.
Everything in Essential Inclusion: Includes all basic messaging and private team features.
Voice (Phone Calls): Professional handling of incoming property phone calls.
Answering DM's: Monitoring social platforms including Facebook, WhatsApp, and Instagram.
Managing PMS / OTA Listings: Full management of your property systems and booking sites.
Guest Success Tracking: Proactive satisfaction check-ins and performance tracking.
Monthly Performance Report: Comprehensive data on guest interactions and quality.
Complaint Triage: Expert resolution of guest issues and complaints.
AGENCY PLAN (DEDICATED)
$7,500/mo
Billed Monthly
Core Included:
24/7 Enterprise Support: Full-scale dedicated coverage for large property groups.
Capacity: Up to 150 Hotel Rooms or 150 STR/Airbnb Listings.
Response Time: Real-time interaction, average under 30 seconds.
Leadership: Dedicated Team Lead and Quality Assurance (QA) Oversight.
Everything in Pro Inclusion: Includes all Voice, DM, and PMS management features.
Custom SOP Development: Bespoke standard operating procedures for your unique brand.
Vendor & Staff Coordination: Managing onsite cleaners, maintenance, and local teams.
Advanced Issue Resolution: Senior-level handling of complex complaints and guest retention.
Full PMS/CRM Integration: Seamless synchronization with your internal agency systems.
Advanced Issue Resolution: Senior-level handling of complex property and guest disputes.
Premium QA Oversight: Continuous monitoring and dedicated quality assurance audits.
Tailor-made for advanced operations
For enterprise clients requiring a bespoke touch, we offer fully customizable service plans. Build your own dedicated infrastructure by selecting the exact human-led support and administrative operations your property portfolio demands to maintain elite performance.
Dedicated Guest Concierge
Hire a full-time, dedicated professional to manage all your guest communication, check-in coordination, and active stay support across all your platforms.
Back-Office Admin Support
Streamline your property management with dedicated admin staff to handle booking data entry, invoice processing, and complex scheduling tasks.
24/7 Human Dispatch
Ensure your properties are covered at all hours with a human team ready to coordinate maintenance, emergency response, and late-night guest arrivals.
Multi-Market Sales Support
Access skilled sales assistants to qualify direct booking leads and manage OTA inquiries, maximizing your occupancy rates acros every market you serve.
White-Label Agency Staffing
Scale your own agency by white-labeling our professional operations team to serve your clients under your own brand and leadership.
Custom Operational Workflow
Work with us to design a completely unique staffing structure tailored to your specific software stack and standard operating procedures.
Frequently Asked Questions
What is the difference between Shared and Dedicated Support?
Shared Support provides 24/7 coverage where a professional team manages multiple portfolios to maximize efficiency and cost-effectiveness. Dedicated Support assigns an exclusive private team and Team Leader to focus solely on your specific brand and properties for high-touch consistency.
Are the support agents office-based or freelancers?
All Deskline specialists are highly trained, office-based professionals working in a centralized environment. This allows for direct supervision, constant Quality Assurance (QA), and immediate access to Team Leaders to ensure your SOPs are followed perfectly.
How does the team handle guest emergencies?
Our team operates 24/7 and is trained to identify emergencies (like leaks, lock-outs, or security issues) immediately. We coordinate directly with your onsite maintenance or local vendors as outlined in your custom Standard Operating Procedures (SOPs).
Can Deskline manage my specific Property Management System (PMS)?
Yes. Our Pro and Agency plans include active management of your PMS and OTA listings (Airbnb, VRBO, Booking.com). The Agency tier offers full CRM/PMS integration to ensure your data stays synchronized in real-time.
Does the team handle guest reviews and success tracking?
Yes. In our Pro and Agency tiers, we proactively track guest satisfaction at check-in and check-out and can assist in managing guest reviews to maintain your high property ratings.
How long does it take to launch my service?
The onboarding process typically takes 3–5 business days for Essential and Pro plans. For Agency-level clients requiring custom SOP development and vendor coordination setups, the launch is usually completed within 7–14 days.
Can I white-label these human services for my own agency?
Absolutely. Our Agency and Custom plans are built for white-labeling, allowing you to provide professional 24/7 guest communication as a native service of your own company.
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